05
Client work
2022
Harbor Desk
A support console for a shipping co-operative: berth changes, customs forms and crane slots in one queue.
Role
Lead engineer
Stack
TypeScript, Postgres, React
Install
Internal tool, not public
Numbers
Tickets handled 31% faster, 14 staff, 6 ports
The brief
A co-operative of six small ports ran its support desk from a shared inbox and a whiteboard. Berth changes got lost between shifts, and a missing customs form could hold a ship for a day.
What we built
One queue for everything, grouped by vessel and sorted by arrival time. Each ticket shows the ship, the berth and the forms still missing. Anything that could delay an arrival within twelve hours turns red at the top.
Result
Fourteen staff moved over in a week. Tickets were closed 31% faster after the first quarter, and the whiteboard is now used for the crossword.
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